2. Customer Service in Philippines of no help whatsoever. They take your money then state there's a double booking say they will refund and take fees.They never have any intention of booking people on the phone are really rude and make it really difficult to speak with anyone.Still no refund ive lost alot of Money. Probably used stayz for holidays with mates about 4 or 5 times over the last few years. I got so fed up after months of this that I called owner directly (which they never advised was an option) She gave a full refund within minutes of talking to her and she advised that STAYZ HAD NOT SENT HER A SINGLE EMAIL re: my cancellation request. Your experience can help others make better choices. If you have not already done so, please contact the host to report your experience and concerns. Was … the worst!! This whole company is a scam and Geoff needs to get his morality aligned. Each time their default response was that they would “send another email to the owner”. The property we recently stayed at in St Kilda, after saving for months for, was NOT the property we booked. Keep calm and be polite while you attempt to talk things through. A brief explanation of the situation and your desired outcome. Ft. Property TypeHouse8Bedrooms4Bathrooms18Sleeps500Square Meters. Avoid Stayz at all costs. Confirmation email advised exact address would be given to me ONE day before arrival. House. We wrote a fair but 2-star review with positives and negatives, it was not posted on the site. The vast majority of … As NSW has new COVID outbreak we are unable to go to Greater Sydney where the rental property is located ( Crows Nest - hope you are reading this Geoff), we cannot travel to NSW and have paid a very large amount of money. Never ever book through Stayz. Booked accomodation and needed to cancel. Online neighbour complaints (such as via the Airbnb site) had proved ineffective for residents of South Durras, with remote online ‘responders’ unable to resolve situations in real time. No safeguards to stop this happening when owners are using multiple booking sites apparently!! Stayz took the full amount of money for our holiday then cancel within hours & we were told it would take a week to get a refund.Our bank said no they needed a simple letter & we would get the money in our account within hrs.I spent an hr on the phone being lied to by their foreign call centre staff with my 3 yr old screaming as I'd spent an entire day dealing with it only to be told they would not communicate with my bank. Residents at ‘wits’ end’ over Tree House Customer Service ZERO! 8 BR. Picture: AAP/Roy Vandervegt. Your Covid policy is reprehensible. If you want to loose your money & time use stayz. Unfortunately, more and more these days neighbours are bearing the brunt of this. Stayz are incompetent, greedy money grabbers who will purposely stuff you around just so they can still receive a cut of your accomodation fee!!!! COULD BE A SCAM. Cosy Holiday Home in Manchester near Science Museum. Gave two months notice. Seems the only people that get scammed are those that don't do their homework and just pay the amount up front. Sleeps 18. Merry bloody xmas. I will never ever use stayz again, you cannot contact them via telephone. As close to a high level well organised scam as you could encounter. You can also complain to their landlord or the council. I wouldn’t book through Stayz ever again and I wouldn’t recommend booking this. .So yeah, I suspect this whole site might be dodgy, so I hit message, which sends a message - ostensibly, to the agent for the property - Jindabyne Accommodation Centre - which has already told me in an earlier call today that are fully booked. Property in Victoria Park was falsely advertised. Received an email from Stayz confirming the money had been received. Time to go honey! Is your neighbour playing loud music at all hours? Whether you’re looking for a budget-friendly space for your quiet retreat or a sprawling home for the whole family , you can find rental properties on Stayz that give you a host of things you need to make the most of your holiday. I had one good experience and one bad experience using stayz. Philippine call staff operating from home (roosters crowing in background) with no policy in place if your accommodation is affected by a COVID shutdown. I’ve had 10 years experience globally with luxury homes around the world. Stayz, Australia's largest holiday home rental site, has eliminated its combined listing/booking fees and moved to a flat 10% commission on all homes booked, creating a kerfuffle among some property owners who are threatening to shift all their business to Airbnb. From humble beachside shacks to country abodes, guests will find a unique accommodation options for every taste and budget. To file a property complaint: Click Contact Us at the bottom of this page. plus a booking fee. The WORST!!!! Dirty, overlooking at construction zone (not like on the photo as over looking trees), the place was extremely dirty, wifi not working, spa not working. The property we booked through Stayz was in really poor condition - unclean, stove not working, lights not working, bad local management firm. I was charged $60 booking fee and then $204 service fee by Stayz because Exclusive Escapes was listed on their website. Disputes about private and common property (19%). 3.8 km to Contact. After 10 days of phone calls and emailing, no contact from host or confirmation of address was received so cancelled booking via Manage Your Booking tab which was still an email to host requesting cancellation. Airbnb hosts may have to … No reply. Received an email from the property manager advising the property has been previously booked & advised refund will take a few days to go back into account. Do not make your booking through Stayz .Dirty unsafe properties they accept no responsibility. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Check Product review site for hundreds of stories of how bad this company is. Why isn’t the Government or the ACCC protecting consumers in relation to companies like this??? … Rang Philippines again and was told to email host or ring them. I have messaged and emailed and tried to contact the owner of the house over 9-10 times and tried to re book from last monday 1st feb 12 days ago with not One reply from them. I encourage all victims to follow up with the small claims tribunals and ACCC. Although most complaints involve late-night parties, NCOs also attend complaints involving noisy bars, construction sites, alarms, buskers and even roosters! Spoke to 7 different stayz employees over two months, who each time, lied and assured me that they have sent an email request to the owner and that the owner had not got back to them. Rude, condescending, arrogant lady (Vicky) thinks it’s ok to hang up on customers, not once, but multiple times! The booking was only cancelled due to Covid19 travel restrictions. Vindictive neighbour make false complaints to target a Neigbour they don’t like for other reasons. Vacation rental hosts want to know about your experience. © 2021 Trustpilot A/S. Thank your neighbour for his/her time and leave on a friendly note. I have noticed an increase in neighbour complaints to police about anti-social behaviour such as excessive noise, drunkenness and vandalism. Actively encouraged the owners to keep the funds behind my back after the Northern beaches of Sydney went into lockdown. plus the service fee is a plain rip off and isn't refunded. Thoughts are with our Victorian colleagues and friends in the STRA industry who will again be subject to restrictions and cancellations impacting their business and lives. We are an Australian family who booked a property to rent in Hawaii for Christmas and New Years 2020 - 2021. Judging this uncontrollable situation on both parts , the lack of understanding and contact with is this property and the Stayz website is very disappointing. They had previously lied to both my husband & myself saying they would numerous times. Whether you're a host, guest or neighbour, Illawarra residents can have their say on a raft of new rules for Airbnb-style letting. The online place where dreams are made. Very reluctant to book with Stayz again, just booked a 3 night stay at pet-friendly accommodation only to discover upon arrival that the accommodation has been double booked!! Family had to attend medical center after the bed bugs bit and pictures taken from the bugs and the bite marks was diagnosed as bed bugs but the customer still denied the existence and fail to even acknowledge and apologize. Very disappointed, holiday ruined and no one gives a damn!! Work out what you want to say before you speak to your neighbour. They should be shut down. Tried again with Stayz for another property in Albany, the same thing happended again! He had made several complaints to the council and police about “loud music and profane language”, and St Albans Drive was regularly “choked” with parked cars. In a recent online statement, Expedia (HomeAway/Stayz) promised to update corporate landlords on its lobbying within the NSW Parliament over the right to access and utilise all residential housing for the purposes of commercial holiday/visitor rentals. Where they use a third party website such asExclusive Escapes you will e charged 2 booking fees. Host in England. Have contacted Stayz through the app awaiting a response. Try asking your neighbours to be quiet if they're making too much noise. Then tie up your money without any automatic refund process so you cant book anywhere else. Stayz are incompetent, greedy money grabbers who will purposely stuff you around just so they can still receive a cut of your accomodation fee!!!! During the conversation. It has now been over 2 weeks since I booked and have had no response from host. According to Stayz, the short-term rental sector injected $43 million into the Whitsunday region’s economy and supported 260 jobs across the region in 2017/18. Where we can step off the hamster wheel and imagine restful spaces, restorative getaways and rare relaxation. Twenty councils polled by Leader recorded 671 complaints from neighbours about short-stay rentals over the past two years. All rights reserved. Do not throw away your money. Tree House owner Sandra Palmos-Gregoriou says neighbour complaints about her Burnside Airbnb are overblown. We didn't get the proper result from the owner, then we called StayZ customer service on14th February to report this issue, but sound likes they only can contacted the owner to try helping us and fix this issue, the StayZ cannot make any decision or any action for the customer, we paid through Stayz website but they can't do much for their customer. Or is their tree overhanging your property? Some were directly with a private owner, some were being managed. Stayz, based in Sydney, Australia, is the leader in holiday rentals with over 40,000 properties domestically. Join the 32 people who’ve already reviewed Stayz. Stories now abound online of all night parties, fights, constant loud noises, garbage and mess thrown over fences or left in hallways, and a few Airbnb users even urinating in the foyers and common areas of … My experience was very similar to all other reviews posted. Yesterday Expedia announced that next month they will retire the failed HomeAway brand in the US in favour of the revamped Vrbo, which stands for … Noisy neighbours; Pruning tree branches Fences, driveways and drains Dog problems and complaints Noisy neighbours. Newcastle City Council requested the cap in a submission to the Department of Planning, Industry and Environment amid neighbour complaints about poor guest behaviour. Could not even find the hotel on their map (if they even had access to it) and told me they would email host and they should get back within 48 hours. If you have not already done so, please contact the host to report your experience and concerns. "It's one of those really important things, love thy neighbour … I will never ever use these guys again!!!!! Just horrible horrible. We look at common neighbourhood problems, your rights, and practical solutions. Buyer beware!!! Scammers! The Stayz website has a Covid19 policy published that "encourages" the property owners to refund or credit during Covid19. . STRA providers will also be required to sign up to a government-run register, and must comply with new rules, including fire safety standard requirements. Way over priced, no maintenance carried out. Stayz is. No lie tho I don’t mind either way because karma is very powerful .Good day. Geoff refused to provide a refund, partial refund or credit. I have a feeling we will not get our full refund as stayz will take out fees. Have ready the following details: The name, phone number, and email address for the host. No money has been refunded and Stayz have become silent. Had a few great experiences with Stayz before. Contacted owner (Geoff) says contact the company , company says contact the owner and so it began. Filled in the form online & paid in full , as they required second payment before date I booked. But relying on fake allegations made by a vindictive neighbour … The complaints include calculation and setting of levies and how money is spent on behalf of the body corporate. This person should not be in a customer service role. Privacy Policy. 500 Sq. Outrageous booking fees. Do not hand over your money - just do not do it. They’re nothing more than an organised scam! Barely an apology from the owner, had to return home at 8pm - a 6 hour round journey. Are we about to see another attempt to re-brand Stayz? NO STARS. Tried to ring at night due to time difference and was placed on hold. Online platform HomeAway has warned Newcastle City Council it risks stunting tourism growth by limiting short-term rentals in the city. Ending the conversation. just to let you know Stayzzzz I have engaged a QC David Brown. A NSW Parliamentary inquiry into short-term accommodation may have implications for some north coast people using Airbnb or Stayz to earn extra income. Dog problems and complaints Neighbourhood problems. … Received email from Stayz confirming my booking and providing bank details to transfer money to (over $2.5k for the stay). I was contacted immediately by owner and we exchanged emails confirming costs, date (5 nights in Feb 2014). No stars for stayz (unfortunately no option to select zero). As Stayz will take out fees disputes about private and common property ( 19 % ) under circumstances... The property owners to refund or credit cost for a few days stay is. 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